FAQ's
HOW DO I PLACE MY ORDER?
Orders can be placed online or you can call 920-434-6759. Orders for game boards, parts and supplies will ship automatically when you place the order online before 2:00pm Central Time. Orders for complete games placed online will need to be verified via telephone before the order can be processed. This is to insure that we have your game built exactly the way you want and also so we can give you an accurate shipping quote as we cannot do this online at this time. Please be sure to give us a good phone number and time to call when you place your order online. Your credit card will not be charged until we can reach you via telephone.
HOW DO I PAY FOR MY ORDER?
We accept all major credit cards or you can send payment if you prefer. Please note that personal checks will delay your order until the check clears so money orders or cashiers checks will expedite your order faster. Sorry, we do not ship COD.
HOW ARE MY ITEMS SHIPPED?
Game boards, parts and supplies are shipped via FedEx. Complete game cabinets are shipped via FEDEX Freight and they provide free lift gate service to get your game off their truck. It is your responsibility to get your game in your building. A hand cart dolly is the best way to move your games inside.
Tabletops and wall mount cabinets can be carried by hand. If you prefer you may also pick up your game at our facility in Green Bay.
*IMPORTANT All orders shipped by us are fully insured but you MUST inspect for damage at the time you receive your delivery. If the damage is minor and you feel it can be repaired by yourself we can send you the needed part for you to replace. If the damage is beyond your repair simply refuse the delivery. In either case be sure to note on the "Bill of Lading" that your order had damage when it arrived. Damage happens very rarely but you need to be aware of how to handle it properly.
WHAT IS YOUR WARRANTY?
| Game Boards Complete Games Bill Acceptors Printers Parts |
1 YEAR 1 YEAR 1 YEAR 1 YEAR 1 YEAR |
HOW LONG BEFORE MY ORDER SHIPS?**
Game boards, parts and supplies are shipped within 24 hours and in most cases the same day. Orders will only ship Monday through Friday; there is no shipping on holidays or weekends. Complete games are shipped in about 20-30 business days. All complete machines are built to order and tested before shipping.
WHAT IS YOUR RETURN POLICY?
Defective or items damaged in shipment can be returned within 10 days at no cost to you; we will pay the return shipping charges. Game boards, parts and supplies can be returned within 10 days and may be subject to a restocking charge of up to 20%. Complete games are not returnable since all games are built specifically for you when your order is placed. Please contact Great Lakes Amusement immediately if there are any issues with your order.
ARE MY PRODUCTS BRAND NEW?
YES. We do not use any used, reconditioned or factory second components in any of our products. Used game boards that we list for sale will be clearly advertised as USED on our web site.
WHAT ABOUT TECH SUPPORT?
We provide toll free tech support for the life of the product to the original purchaser. Game settings can easily be changed over the phone by anyone who calls us.
WHAT IF MY GAME STOPS WORKING? DO I HAVE TO SHIP IT BACK?
NO. We have never had to ship a game back to us that we couldn't diagnose over the phone. All we need is someone who is willing to work with us to get the problem resolved. Our games are built to make it easy for the end user to change any component in their game.
Games consist of the following: Game Board, LCD Monitor, Power Supply, Bill Acceptor, Buttons, Printer (Optional) and wiring. They are really quite simple once you look inside. If you can work a screwdriver and/or a socket wrench you can easily change any component in our games. We use only "GRADE A" commercial quality components in our games and most games will never need service at all.
WHAT ABOUT MAINTENANCE?
Maintenance is very minimal. Periodically vacuum or blow out the power supply. It has a cooling fan in it and draws in dust from the air and will need to be cleaned on occasion. Bill acceptors also may need to be cleaned if they start refusing money or get finicky. Simple instructions can be found here. We recommend that you turn off your machine when not in use to extend the life of its components.
WHY SHOULD I BUY FROM GREAT LAKES AMUSEMENT?
Every game that leaves our facility is programmed, tested and inspected by an experienced staff member. We take great pride in the products we sell and do not believe in cutting corners to save costs. Every effort is made by our employees to build a top quality game for you. Each and every game is turned on for 24 hours prior to shipping to eliminate any faulty products leaving our facility.
We were the first manufacturer to sell online in 1998 and look forward to being around for years to come. Many of our competitors simply buy games from a manufacturer like ourselves and resell them at a marked up price. There is nothing wrong with doing business that way but I feel if you want technical support or questions answered there's no better source than the manufacturer itself. Please don't hesitate to call me with any questions you may have.
Dustin and Jenna Aude 920-434-6759